Terms of Service
Effective date: publication date. StoryMe is the customer-facing brand operated by STORY ME HUB PORTAL, Sole Establishment. Public customer/legal/privacy contact: Support@storyme.ae. Public support/WhatsApp: +971 50 689 0930. Public business location: Dubai, UAE.
1. Agreement
These Terms govern use of StoryMe and purchases through storyme.ae. By placing an order, you agree to the published Terms, Product information and applicable policies, subject always to mandatory consumer and data-protection law.
2. Who may order
The purchaser must have legal capacity to enter the transaction and must provide accurate information. If you provide a child’s personal data, you must have the authority required by law. If child information is submitted, the buyer confirms that they have the necessary parent/caregiver authority or permission to do so.
3. Products and personalization
Each StoryMe Product is a distinct personalized children’s story. The customer chooses the story, adds the child’s first name, age and photo, selects an available story language and a Digital or Printed edition, then chooses 16 pages for a shorter personalized story or 28 pages for a longer story with more personalized story pages and scenes before reviewing the details at checkout.
4. Story languages
The storefront is English/Arabic and the story language is selected separately. StoryMe supports nine story languages: English, Arabic, French, Spanish, German, Italian, European Portuguese, Dutch and Polish. All nine are active and available for personalization. Language availability does not create a different Product or storefront locale.
5. Formats and prices
Current package prices are: Digital PDF 16 pages AED 50; Digital PDF 28 pages AED 75; Printed Hardcover 16 pages AED 135; Printed Hardcover 28 pages AED 185. Customer-facing currency is AED. StoryMe is not currently UAE VAT registered, so there is no separate VAT charge line while that status remains true. If tax status changes, disclosures will be updated as required.
6. Review responsibility
Before checkout, review the Product, child name, age, selected photo, story language, format, page count, quantity, buyer/contact and—where Printed—delivery details. Different child/language/format/page-count configurations are separate cart/order lines. Quantity means identical copies of the same configured line.
7. Photo/content authority
By submitting a child photo or other customer-provided information, you confirm you are legally authorized to provide it to StoryMe for the order and that the submission does not unlawfully infringe another person’s rights. StoryMe’s use of child data is governed by the Privacy and Child Photo Privacy policies.
8. Order placement and acceptance
For online payment, an order is confirmed only after the payment result is verified. For eligible Cash on Delivery orders, payment remains pending until StoryMe confirms cash collection. StoryMe may reject or cancel an order where required by law, payment/security controls, inability to fulfill, prohibited content, destination restrictions or material pricing/configuration error, with any legally required refund/remedy.
9. Payment
Online payment is processed through Stripe cards and Apple Pay/Google Pay where supported. Cash on Delivery may be offered only for orders containing a Printed product and only in configured delivery destinations where StoryMe has operationally validated cash collection. Digital-only orders use online payment. StoryMe does not store full card details.
10. Shipping and Digital fulfillment
Digital PDFs are manually prepared and sent by email and/or WhatsApp within 1–3 days. Printed shipping is AED 25 UAE, AED 50 GCC excluding UAE and AED 65 other supported worldwide destinations, charged once per Printed-containing order. Printed delivery estimates are 5–7 days UAE and 10–15 days GCC/worldwide. See the Shipping Policy.
11. Changes, cancellations and remedies
Personalized work may begin after ordering. Change-of-mind requests are limited once preparation/production begins. This does not remove mandatory rights for defective, damaged, incomplete, incorrect, materially misdescribed, materially delayed or otherwise non-conforming orders. See the Refund/Cancellation/Remake Policy.
12. Intellectual property
StoryMe’s website, original story content, illustrations, Product names/creative assets and other protected materials remain owned by or licensed to StoryMe/its rights holders. Purchasing a book gives the customer the delivered copy for personal use; it does not transfer copyright or permit commercial reproduction, resale of digital files, scraping, republication or derivative commercial products unless separately authorized.
13. Acceptable use
Do not misuse the site, attempt unauthorized access, interfere with security, submit unlawful/infringing material, exploit child data, automate abusive requests or use StoryMe materials in violation of law or third-party rights.
14. Availability and changes
StoryMe may update catalog availability, supported destinations, languages or technical service where necessary, but cannot silently change the price/configuration of an already accepted order. Material changes to published Terms will be dated.
15. Liability and mandatory rights
To the extent permitted by law, StoryMe is not responsible for indirect losses caused by events outside its reasonable control. Nothing limits liability or consumer/data rights where applicable law does not permit limitation or exclusion.
16. Governing law and disputes
These Terms are governed by applicable laws of the United Arab Emirates and relevant competent Dubai/UAE authorities and courts, without removing mandatory consumer rights.
17. Complaints/contact
For order or legal questions contact Support@storyme.ae or WhatsApp +971 50 689 0930. Public business location: Dubai, UAE.
Related policies
For questions or requests about this policy, contact Support@storyme.ae or WhatsApp +971 50 689 0930.