Question 1

What is a StoryMe personalized book?

Accepted Answer

Choose a StoryMe story first, then add the child’s name, age and photo to make that story feel like theirs.

Question 2

Do I write the story from scratch?

Accepted Answer

No. Choose from StoryMe’s collection of distinct story worlds and premises, then personalize the one that fits the child.

Question 3

What do I need to personalize a book?

Accepted Answer

The child’s first name, age and a clear photo.

Question 4

Can I see the personalized finished book before purchase?

Accepted Answer

You can review the details you entered before checkout. StoryMe does not generate the completed illustrated personalized book before purchase.

Question 5

What photo should I upload?

Accepted Answer

Choose a clear photo with the child’s face fully visible, balanced light and minimal blur or obstruction.

Question 6

How is the child photo handled?

Accepted Answer

It is treated as private order data. See Child Photo Privacy for the full handling and deletion details.

Question 7

What story languages can I choose?

Accepted Answer

English, Arabic, French, Spanish, German, Italian, European Portuguese, Dutch and Polish are available. The story language is chosen separately from the website language.

Question 8

Does the website language decide the book language?

Accepted Answer

No. The storefront is English/Arabic, while the available story language is chosen separately.

Question 9

What formats are available?

Accepted Answer

Choose Digital Storybooks or Printed Storybooks. Both are available in 16 pages for a shorter personalized story or 28 pages for a longer story with more personalized story pages and scenes.

Question 10

How much do the books cost?

Accepted Answer

Digital Storybooks (16 pages) AED 50; Digital Storybooks (28 pages) AED 75; Printed Storybooks (16 pages) AED 135; Printed Storybooks (28 pages) AED 185.

Question 11

What currency does StoryMe use?

Accepted Answer

AED everywhere on the customer-facing store, including story pages, cart, checkout, payment, COD and shipping.

Question 12

Does StoryMe charge VAT?

Accepted Answer

StoryMe is not currently UAE VAT registered, so the checkout does not show a VAT charge line.

Question 13

What online payment methods are supported?

Accepted Answer

Stripe cards, Apple Pay and Google Pay where supported.

Question 14

Is Cash on Delivery available?

Accepted Answer

It can be available for orders containing a Printed book, but only in delivery destinations where StoryMe has enabled COD after validating cash collection. Digital-only orders use online payment.

Question 15

Do I need an account?

Accepted Answer

No. StoryMe uses guest checkout and does not require customer accounts.

Question 16

How much is printed shipping?

Accepted Answer

UAE AED 25; GCC AED 50; other supported international destinations AED 65. The Printed shipping fee is charged once per order.

Question 17

How long does printed delivery take?

Accepted Answer

UAE 5–7 days; supported GCC and international destinations 10–15 days. These are estimates, not guarantees.

Question 18

How are Digital PDFs delivered?

Accepted Answer

They are prepared manually and sent by email and/or WhatsApp within 1–3 days. They are not instant automatic downloads.

Question 19

Can I order more than one personalized story?

Accepted Answer

Yes. Add each personalized story to the cart separately, then keep shopping for another child, story or edition.

Question 20

Can I change an order after placing it?

Accepted Answer

Contact StoryMe as soon as possible. Changes are not guaranteed once preparation or production has started; support will confirm what is still feasible for the order.

Question 21

Can I cancel or refund a personalized order?

Accepted Answer

Contact StoryMe as soon as possible. A support-assisted change or cancellation may be possible before preparation or production begins, but it is not guaranteed. Once personalized work has started, StoryMe does not offer a blanket change-of-mind cancellation or return promise. Rights for defective, damaged, incorrect, materially delayed or otherwise non-conforming orders remain available under applicable law and the Refund, Cancellation & Remake Policy.

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