Privacy Policy
Effective date: the date this version is published. StoryMe is the customer-facing brand operated by STORY ME HUB PORTAL, Sole Establishment. Public customer/legal/privacy contact: Support@storyme.ae. Public support/WhatsApp: +971 50 689 0930. Public business location: Dubai, UAE.
1. What this policy covers
This Privacy Policy explains how StoryMe collects, uses, stores and shares personal data when you browse storyme.ae, personalize a book, place or manage an order, contact support, or use related StoryMe services. Read it together with the Child Photo Privacy policy, Terms, Shipping Policy, Refund/Cancellation/Remake Policy and Cookie/Consent Notice.
2. Personal data we may collect
Depending on the transaction, StoryMe may collect buyer/contact information such as name, mobile/WhatsApp number and email where provided or operationally required; recipient and delivery information for Printed orders; order details; Product, story language, format and page count; child first name, child age and ONE child photo; payment/order references and COD status; support communications; consent/authorization records; and limited technical/security information such as IP/device/browser, session and consent identifiers where the live configuration uses them. StoryMe does not require a persistent customer or child account to place an order.
3. Why we process data
We process data only for defined purposes such as providing and personalizing the ordered Product; cart/checkout/order administration; payment; Digital or Printed fulfillment; order/support communication; fraud/security; accounting, consumer and legal obligations; and, only where lawfully enabled, privacy-safe analytics or advertising measurement. Child media must not silently become marketing creative, ad-audience data, public portfolio content, AI-chat context or model-training material.
4. Legal grounds and consent
Depending on the purpose and applicable UAE law, processing may be based on consent, necessity to take requested steps or perform the order/contract, or compliance with legal obligations. Where processing relies on consent, it can be withdrawn subject to lawful retention/processing that remains necessary for another legal reason.
5. Children under 13
StoryMe collects the child’s first name, age and photo for personalization. By submitting child information and placing the order, the buyer confirms that they have the necessary parent/caregiver authority or permission.
6. Child photo handling
Child photos are treated as private order/personalization data. They are stored privately, are not published through permanent public photo links, and are accessible only where needed to prepare or support the order. Child photos are not sent to analytics, Stripe metadata, advertising platforms, public product feeds or public marketing records.
7. Who may receive data
StoryMe may share only the data needed with service providers involved in hosting/platform infrastructure, payments, fulfillment/printing/delivery, communications/support, security/fraud prevention, and analytics/advertising if those tools are actually enabled and lawfully consented. Stripe handles payment-card processing; StoryMe does not store full payment-card details. Child photos are not sent to Stripe, analytics, advertising platforms or public feeds. For Google Customer Reviews, StoryMe shares the order-confirmation email address, unique order ID, delivery country and estimated delivery date with Google on the order confirmation page so Google can display an optional post-purchase survey invitation. Google may email a survey if the customer opts in. If StoryMe later enables a new non-essential provider, the relevant privacy or cookie disclosure is updated to reflect what is actually used.
8. International transfers
Some service providers may process personal data outside the UAE. Where this occurs, StoryMe will apply the safeguards required by applicable law and will keep the public disclosure aligned with the providers actually used.
9. Retention
StoryMe keeps data only for as long as necessary for the purpose for which it was collected and for support, dispute handling, accounting, security and legal obligations. Order/payment records may need to remain after fulfillment. When StoryMe completes a child-photo deletion request, the private photo is deleted while non-sensitive order records may be retained where needed. StoryMe does not promise a fixed automatic child-photo deletion interval.
10. Your privacy rights
Subject to applicable UAE law and its exceptions, you may request information about personal-data processing, correction, completion, erasure where legal conditions apply, restriction/limitation or objection where applicable, and portability where technically feasible. You may withdraw consent where consent is the applicable basis. StoryMe may need to verify the requester’s identity/authority, especially for child data.
11. Security
StoryMe uses technical and organizational controls designed to protect order and child data, including access restrictions and private child-media handling. No internet system can be described as absolutely secure, and StoryMe does not claim a security or encryption certification that has not been independently verified.
12. Analytics and marketing
Child names, ages, photos and customer contact/address details must not be placed in analytics, advertising, replay or campaign payloads. Non-essential technologies are activated only according to the final Cookie/Consent configuration and applicable consent rules. StoryMe does not sell personal data to advertisers.
13. Contact and complaints
For privacy questions or requests, contact Support@storyme.ae. Public business location: Dubai, UAE. Nothing here removes rights or complaint channels available under applicable UAE law.
14. Changes
StoryMe may update this policy when the service, law or processing changes. The published version should show its effective/updated date. Material processing changes that require new consent will be handled through the legally required consent mechanism.
The Cookie & Consent Notice is part of the Privacy Policy. View Cookie & Consent Notice
Related policies
For questions or requests about this policy, contact Support@storyme.ae or WhatsApp +971 50 689 0930.